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Frequently Asked Questions
Answers You Can Trust
Our Umrah packages include visa assistance, round-trip flights, hotel accommodations near the Haram, and ground transportation between Makkah, Madinah, and Jeddah. We also provide guided support, Ziyarah tours (visits to holy sites), and 24/7 assistance throughout your journey.
Specific inclusions may vary depending on the package type (Economy, Comfort, or Premium).
Yes. A valid Umrah visa is required for all international pilgrims traveling to Saudi Arabia. Don’t worry — our team will handle your visa processing as part of your booking and guide you through every document requirement.
Absolutely. We understand that every pilgrim’s journey is unique. You can customize your travel dates, hotel preferences, flight options, and group size. Just share your requirements, and our consultants will tailor a package that suits your needs and budget.
Before your journey, ensure your passport is valid for at least six months, you’ve received necessary vaccinations, and you carry Ihram clothing, comfortable shoes, and essential medications. We’ll also send a pre-departure checklist and provide guidance on Umrah rituals to help you prepare spiritually and practically.
Our standard Umrah package is designed to give you a comfortable and worry-free experience from start to finish. It includes full visa assistance, round-trip flights, quality hotel accommodation close to the Haram in both Makkah and Madinah, daily breakfast, and private transportation between cities. You’ll also have 24/7 support from our on-ground team to ensure your journey runs smoothly. Optional Ziyarah tours and upgraded packages are available if you’d like to enhance your trip with added comfort or personalized service.
Yes, we’re happy to offer group discounts for families, friends, or community groups traveling together. Larger groups often receive reduced rates, room upgrades, or additional guidance services. If you’re traveling with ten or more people, let us know — we’ll tailor a special offer and ensure your group enjoys a unified, memorable Umrah experience.
Upgrading your Umrah package is simple and flexible. You can choose from our Comfort or Premium options, which provide added benefits such as hotels located even closer to the Haram, private transfers, exclusive guided tours, and personalized support throughout your stay. Just reach out to your travel consultant, and we’ll make the necessary arrangements to suit your preferences.
Once you’ve selected your desired package, our team will provide a detailed quotation and itinerary for your approval. After reviewing the details, you can confirm your booking with a deposit payment through secure online transfer, credit card, or bank deposit. The remaining balance is due before your departure date. We’ll send you a booking confirmation, invoice, and travel checklist — so everything is clear, organized, and ready for your journey.
For your Umrah or Hajj journey, you’ll need a valid passport with at least six months of validity, your Umrah visa or Saudi e-visa, and copies of your confirmed flight tickets and hotel bookings. You should also carry your vaccination certificate, travel insurance papers, and a national ID if applicable. Keeping both printed and digital copies of all documents in a safe, organized pouch is highly recommended for easy access during travel.
When packing, prioritize comfort and simplicity. Bring your Ihram garments or modest clothing, comfortable footwear for walking, and unscented toiletries. A small prayer mat, tasbeeh, personal medications, and travel essentials like a phone charger and adapter are also helpful. Packing light will make your movements between cities easier and your journey more peaceful.
Yes. The Kingdom of Saudi Arabia requires all pilgrims to be vaccinated against meningitis, and strongly recommends seasonal flu and COVID-19 vaccinations. Health guidelines can change based on the season, so our team will always provide the most up-to-date information before your departure.
We recommend arriving at the airport at least four hours before your scheduled flight to allow time for check-in, document verification, and group coordination. For international pilgrims, early arrival helps ensure a calm start to your journey without unnecessary stress. Our staff will be present to assist you with boarding and guide you through the process.